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[PDF / Epub] ☄ Signaler un problème Author Randy A Steinberg – American-revolutionary-war.co How do you measure and report your IT services and processes?Which metrics matter the most to senior executives?Finally here is a book that shows you how Not theory but a practical guide that shows yoHow do you measure and report your IT services and processes?Which metrics matter the most to senior executives?Finally here is a book that shows you how Not theory but a practical guide that shows you the operational metrics to use and how these can be calculated into key performance indicators KPIs and critical success factors CSFs that resonate with senior management In this book you will learn a.

Bout the following Defining and building a comprehensive metrics program Metrics that are the most important and how to calculate them How to measure your IT services Tips and suggestions for what to do if inadeuate tools and reporting exist Suggested approach for how to build your metrics program step by stepIn addition this book directs you to free sources for IT service management process and ser.

signaler ebok problème epub Signaler un pdf Signaler un problème PDF/EPUBBout the following Defining and building a comprehensive metrics program Metrics that are the most important and how to calculate them How to measure your IT services Tips and suggestions for what to do if inadeuate tools and reporting exist Suggested approach for how to build your metrics program step by stepIn addition this book directs you to free sources for IT service management process and ser.

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